If you purchased Xyrena Shipping Protection with your order and are now experiencing an issue (loss, theft, damage in transit), please go to claims.insureship.com to file a claim. Once submitted our friends at InsureShip will process your claim and follow up with you directly.

Xyrena is unable to replace or refund lost, stolen, or damaged goods purchased without shipping protection.

Once your order has shipped then please allow up to 48 hours for tracking information to update. We are unable to provide information about a package once it has left our warehouse. Please contact the carrier for any delivery issues:

UPS: Website | 1-800-PICK-UPS

USPS: Website | 1-800-275-8777

DHL: Website | 1-800-225-5345

GlobalPost: Website | 1-888-899-1255

Please view our full refund policy which includes information regarding order changes, cancellations, returns, and refunds.

Unfortunately, due to the nature of our products and how orders are fulfilled we are unable to make any policy exceptions.

We currently only sell directly on our site. Please follow us on social media and subscribe to our newsletter for retailer updates in the future.

Our products are made-to-order and may take up to two weeks to ship depending on demand and availability. Please see our F.A.Q. page for more info on order processing times.

You may check the status of your order here

When your order ships you will receive a tracking number by e-mail and it will appear on your account and orders status page.

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